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See how people heard about you

Ask first-time buyers "How did you hear about us?", choose the answers they pick from, and see what they said.

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Opens ChatGPT with this guide already linked, so you can ask follow-up questions in your own words.

Before you start

This needs Heard about us switched on. An admin turns it on in Settings, under Features.

  1. Step 1: Choose the answers

    In the admin menu: Setup & help, then Settings, then Questions

    The question is asked once, after a customer's first purchase. Add, remove and reorder the answers it offers, then click "Save". An answer cannot be renamed, so past answers keep their meaning: to change a wording, add the new one and remove the old.

  2. Step 2: Read the results

    In the admin menu: Marketing, then Heard about us

    Each answer shows how many people chose it, counting answers given after a purchase and on a registration form. Change "Period" and "Answered" to narrow it. An answer the question no longer offers is marked "no longer asked" and keeps its count.

    "Who answered" lists each person, newest first. Click an answer to see only the people who chose it, and a name to open that client.